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Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. The player from Japan’s account was blocked after his first deposit and withdrawal request, with the casino alleging a violation of terms without providing evidence. The player from Greece faced withdrawal issues after winning €4,000, following a series of deposits and playing under a welcome bonus. Browse all bonuses offered by Luckygem Casino, including their no deposit bonus offers and first deposit welcome bonuses. Please keep in mind that these bonuses might not be available to players from certain regions. We urge players to keep this in mind when searching for an online casino to play at.
Despite her completion of the verification process and multiple communications confirming the refund, the casino had not processed it. He is currently waiting for a new withdrawal request after winning again, but he is frustrated that the previous winnings of €4,050 have not been paid out despite completing the wagering requirements. After receiving a response that the casino is not willing to close his betting account, he demands immediate deactivation and a refund of his losses exceeding 495 euros. We consider customer support important, as it can be extremely helpful in case you are experiencing issues with registration at Luckygem Casino, your account, withdrawals, or anything else. To test the helpfulness of customer support of this casino, we have contacted the casino’s representatives and considered their responses. You can find the reviews in the User reviews part of this page.
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