Return Policy

We want you to feel confident when shopping with Metaonline. Please read this policy before requesting a return.

30-Day Return Request Window

You must request a return or refund within 30 calendar days of the date of purchase. Requests submitted after this period may not be accepted, except where required by applicable law.

After approval, the item must be returned using the instructions we provide. The returned item must reach the designated return facility no later than 60 calendar days from the purchase date. If the instructions are not followed or the return is not received within this period, the authorization may expire.

Requesting a Return

Email us with:

Your order number
The email address used for the order
Your reason for requesting a return
Photographs or video if the item is damaged, defective, incorrect or incomplete

Do not return an item before receiving written authorization.

Because orders may be fulfilled from different facilities, we will provide the correct return address after approving your request. Do not return the product to the address printed on its parcel or to the original sender unless we specifically instruct you to do so.

Returns sent to an unauthorized address may be refused and might not qualify for a refund.

Return Eligibility

To qualify for a return, the item must generally be:

Unused, unworn, unwashed and in its original condition
Complete with its accessories, manuals, inserts and original packaging
Accompanied by valid proof of purchase

We may request photographs or additional information before authorizing a return. Authorization does not guarantee a refund. Returned products are inspected before a final decision is made.

Personal-Care and Hygiene Products

For health and hygiene reasons, products intended for personal contact may not qualify for change-of-mind returns after they have been opened, used, worn or placed in contact with the body.

This restriction does not apply when the product is damaged, defective or incorrect, or when applicable law requires us to accept the return.

Damaged, Defective or Incorrect Orders

Inspect your order when it arrives.

If an item is damaged, defective, incorrect or incomplete, contact us within seven calendar days of delivery. Include clear photographs or video of the product, packaging, shipping label and reported problem.

Do not discard the product or packaging until we complete our review.

If delivery occurs after the standard 30-day request period, eligible claims involving damage, defects, incorrect products, missing items or non-delivery may still be reviewed when reported promptly after delivery.

When we confirm that the problem resulted from our error or that of our fulfillment partner, we may provide a replacement, refund or return instructions at no additional return-shipping cost.

Non-Returnable Items

Unless required by law, we cannot accept:

Returns sent without authorization
Products showing use, wear, washing, alteration, misuse or customer-caused damage
Opened or used personal-care and hygiene products
Products missing parts, accessories, packaging, manuals or proof of purchase
Gift cards
Personalized or custom-made products
Products identified as final sale before purchase

Return Shipping

Customers are responsible for shipping costs on approved change-of-mind returns.

Original shipping charges, expedited-delivery fees, customs duties, taxes and similar expenses are not refundable unless required by law or the return results from our error.

Use a trackable shipping service and retain your receipt and tracking number. We are not responsible for packages that are lost, damaged, delayed, refused or delivered to an unauthorized address.

Do not send cash-on-delivery or postage-due packages.

Refund Processing

We will notify you after receiving and inspecting the returned product.

When approved, the refund will be issued to the original payment method. We normally cannot refund a different card, account or payment method.

Approved refunds are generally processed within 10 business days following inspection. Banks and payment providers may need additional time to post the credit.

If more than 15 business days have passed since we confirmed issuing your refund, contact support@metaonlinedeal.com.

Where permitted by law, a refund may be reduced by non-refundable shipping expenses or loss in value resulting from use, damage, missing components or handling beyond what was reasonably necessary to inspect the product.

Exchanges

Direct exchanges are not guaranteed. If an exchange is unavailable, you may return an eligible item under this policy and place a new order separately.

Order Changes and Cancellations

Changes and cancellations cannot be guaranteed after an order enters processing or fulfillment. Once an order has shipped, the return requirements in this policy apply.

Refused and Undeliverable Packages

Refusing delivery or failing to collect a package does not automatically qualify an order for a refund.

A refund for an undeliverable or refused package will be considered after the package reaches the appropriate return facility. Where legally permitted, shipping, handling or carrier charges may be deducted.

Payment Disputes

Please contact us first so we have an opportunity to resolve your concern. Nothing in this policy limits rights available through your payment provider or under applicable law.

Consumer Rights

This policy does not exclude or restrict consumer rights that cannot legally be excluded or restricted. Where applicable law provides greater protection, that law controls.