Shipping Policy for

Effective Date: May 2023

Thank you for choosing for your online shopping needs. We strive to provide you with the best customer experience, including reliable and efficient shipping services. Please review our shipping policy below to understand our procedures and timelines.

  1. Shipping Methods and Timelines:
    • We offer free shipping nationwide within the United States.
    • Shipping within North America generally takes up to 7-10 business days.
    • Shipping to other international destinations may take up to 10-15 business days.
    • Please note that these timelines are estimates and may vary due to factors beyond our control, such as customs processes and unforeseen circumstances.
  2. Shipping Locations:
    • Our primary warehouse and store location is situated at 1250 Connecticut Avenue Northwest, Suite 700, Washington, District of Columbia, 20036, USA.
    • We also have additional warehouse and storage facilities across Germany.
    • Depending on the product availability, we may ship your order from one of our German stores or directly from our primary location in Washington, D.C.
  3. Shipping Carriers:
    • We utilize DHL as our primary shipping carrier.
    • DHL provides reliable and secure delivery services, ensuring the safe arrival of your package.
  4. Tracking Information:
    • Once your order has been shipped, we will provide you with a shipping confirmation email.
    • The email will include a tracking number and instructions on how to track your package.
    • You can use the provided tracking number on the DHL website or their tracking application to monitor your package’s delivery progress.
  5. Order Processing Time:
    • We strive to process and ship orders as quickly as possible.
    • Please allow 1-2 business days for order processing before shipment.
    • Once your order is processed and shipped, you will receive a shipping confirmation email.
  6. Multiple Shipments:
    • In some cases, if your order includes multiple items, they may be shipped separately.
    • You will receive individual shipping confirmations and tracking numbers for each shipment.
  7. Address Accuracy:
    • Please ensure that you provide an accurate and complete shipping address during the checkout process.
    • is not responsible for any delays or delivery issues resulting from incorrect or incomplete addresses provided by the customer.
  8. Order Modifications or Cancellations:
    • If you need to modify or cancel your order, please contact our customer support team as soon as possible.
    • Once an order has been shipped, we may not be able to make any changes or cancellations.
  9. Customs and Duties:
    • For international orders, please note that you are responsible for any customs duties, taxes, or fees imposed by your country’s customs authorities.
    • is not responsible for any additional charges incurred during the customs clearance process.

If you have any further questions or concerns regarding our shipping policy, please contact our customer support team for assistance. We are committed to ensuring your satisfaction and will gladly assist you with any shipping-related inquiries. reserves the right to update or modify this shipping policy at any time without prior notice. Please refer to the latest version of the policy available on our website for the most up-to-date information.